Support
Welcome to our support page, where we aim to answer any questions you may have.
Polls
General
You can create two types of polls: private or public. Private polls can be created by anyone using Fast Poll. If you wish to create a public poll, you will need to create an account first.
Anyone with access to a url for a poll will be able to vote, regardless of whether the poll is private or public.
Polls can only be closed to voting if the creator was a registered member when creating the poll. When closing a poll to voting it will immediately stop any further votes being cast. A notice will be shown to inform the user of this.
By default, polls are single vote only. This can be changed to multiple votes when creating the poll. This option can only be enabled when first creating a poll.
Comments can be enabled when creating a poll, however, they can only be enabled or disabled at any time providing the poll was created by a registered member.
Private polls
Private polls will be hidden from your profile (providing you have created a Fast Poll account) and public feed. It will also not be indexed/discoverable via search engines and will only be accessible via the url provided.
Public polls
Public polls will be visible on your profile as well as in our public poll feed, and will be indexed and discoverable via search engines.
Sharing polls
You will be provided with a url immediately after creating a poll. All polls have a unique QR code that can be shared or used at a public event or confrenece to allow larger groups of people to access the poll easily.
Poll Security
Security options for our polls
By default our polls are secured using cookies. This is to allow the largest number of people possible to vote on polls and not limit voting via IP addresses. Which can, in some circumstances, limit access and voting.
We also offer a 'log in to vote' option on your polls. This means that in order to vote on a poll a user must first create a Fast Poll account. This is a more secure way of eliminating duplicate votes being cast.
User Accounts
Creating a Fast Poll account
Fast Poll accounts are completely free to create.
All users who create a Fast Poll account will have a public profile where you can add an avatar, links to your social media accounts and your personal bio. All of these details can be updated via your settings page.
If you would like to delete your Fast Poll account you can do so via your settings page.
If you need to change your password you can do this via your settings page. If you have forgotten your password you can easily reset it using our password reset form.
Brand
Download our brand assets
You can read about and download our brand assets via our brand page.
Feedback
We love to hear from our users
In order for us to improve Fast Poll and create a better service for everyone, we rely on valuable feedback from our users. If you would like to share your feedback with us, you can fill out our feedback form and we will get back to you!
Privacy
Read about our privacy policy
Our privacy policy outlines how Fast Poll uses and protects any information that you share when using our website.
Terms
Read about our terms of use
Our terms of use, which together with our privacy policy, govern Fast Poll's relationship with you in relation to this website.
Say hello
Contact Us
If you would like to get in touch with us to give us feedback, ask a question or simply to say hello then you can drop us a message using our feedback form, via Twitter or by sending us an email at hello@fast-poll.com.